Product's Reviews
Great,get it only 5days.Much cheaper than our loca.. ...»
S. Smith
I can't imagine that you'll find a better trail ca.. ...»
Radrunner
Recently used this and put it right to work, pictu.. ...»
David B. B
This was purchased for my father in law and he lov.. ...»
Frank Tuttle
Great little security camera with wilde angle,take.. ...»
Kimo
Works very well. Good features. Would buy again... ...»
Bulldog
Best camera ever. The critter pictures are clear a.. ...»
C. G. Reed
I will check back in after using this camera for a.. ...»
Leonard A.

FAQ

 

-Can I power my camera with rechargeable batteries?

The voltage of rechargeable batteries (AA = 1.2V) is lower than non-rechargeable batteries (AA = 1.5V). Rechargeable batteries are insufficient to power your trail camera

-How to install the solar panel (SP-12V):

The solar panel maintains the charge the charge of your battery. So it is important to fully charge your lithium battery or your 12V battery before using it with the solar panel. For maximum performance, set at an angle of 45 degrees south.
With this positioning, the solar panel does not need to be moved each season

-What influences battery life?

Infrared LEDs consume a lot of energy. Batteries consume 10 times less during day time photos.

The VIDEO mode consumes more energy than the PHOTO mode.

Cold weather also influences the battery life. A 12 volt battery is the best for winter; lithium battery pack is also less affected by temperature than alkaline batteries.

The number of photos taken daily (day time and night time) influences battery life.

-My camera doesn't power up:

1:Try to power the camera with brand new alkaline batteries, a lithium battery pack (if applicable), a 12V external battery or any 12V power source to find out if the problem is caused by a weak power source.

2:Make sure that you don't use NiMh rechargeable batteries (AA or C) because they can only supply 1.2V. Alkaline batteries supply 1.5V. A SPYPOINT camera needs at least 7V to work properly.

3:If you can, measure your batteries’ voltage with a voltmeter. Over 1.35V is good.

4:Make sure that the 2 LIT-09 lithium battery contacts are touching properly (top right and left). If not, gently pry the metal plate to make good contact.

5:Make sure that the switch inside the battery compartment is set properly (for the cameras with this switch, or verify the option “LIT-09 charger” in your camera menu (if applicable). Refer to the “Power” section of your user’s manual or to the question “How to choose the ALK/LIT-09 (or RECH) switch position?” in this page.

-The batteries only last a few days:

1:Make sure you're not using NiMh batteries because they don't supply enough voltage.

2:Make sure that the camera is not set to electricity mode with AA batteries, lithium battery pack or a 12V external battery. The electricity mode must only be used with a 12V AC/DC power supply because the camera always stays awake and continuously consumes energy.

-My camera takes black photos/videos:

1:Verify the battery level.

2:In a dark room, make sure the infrared LEDs are flashing during the photo or video (if applicable)

-My camera takes photos/videos but there are no animals on them:

1:Make sure that your camera is not programmed for Time Lapse mode. (for cameras with this option) The Time Lapse mode takes pictures at regular intervals so it is possible that you get pictures where there is nothing on them.

2:Make sure that there is anything too close in front of the camera where you install it that could make it trigger like leaves, branches or tall grass heated by the sun and moved by the wind. In that case you would have to either remove the branches, leaves or tall grass that causes the false triggers or simply relocate your camera. Setting the sensitivity dial too high can also cause the camera to false trigger by picking up any small movement.

3:Make sure the camera is not installed too close from where the animals pass. If the animal has the time to cross the field of view of the camera before it could take a picture, you will get a blank picture. Remember that the farther you are from the detection zone, the wider the field of view will be. We recommend installing the camera between 25 and 35 feet of the detection zone

-All my pictures are coming out black at night

This is a common problem if the setting of the camera are not set up correctly. We will need to make sure the Time, Date, Day Time setting are correct. To do this you will need to turn the unit on and log into the camera. Then select the Menu option, the first selection will be set Time. If this is not done you will need to hit Enter, then enter the correct time. Once the time is entered we will need to hit the down button to the next entry. 

-Camera takes continuous images of no subject?

A camera has what is known as a “false trigger” if the PIR sensor thinks that there is motion and heat in front of the camera lens when there is no subject in the image. These “False Triggers” are the result of placing the camera in an environment where there is motion associated with tree branches creating motion in front of the camera or an area where there is high heat in the foreground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue.

To remedy this situation try moving the camera to an area that does not have any of these issues or try changing the sensor level on the menu settings.

If the camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion. If the camera continue to show issues, then there is probably an electronic component issue. If this is the case, please contact our customer service to send the camera back for repair. 

 

-What will the pictures look like if taken at night on the 24 hour mode or on night mode?

You can take night pictures on any unit. The pictures will be in color with the flash. They will look like any picture taken at night with a flash.  With the filter on, they will be color pictures. To take night vision pictures that are black and white, you have to take off the filter

-What type of card should I use with my Trail Camera?

Acorncamera.com recommends San Disk Brand SD Cards

-What should I do if I have forgotten my password?

If you have forgotten your password, the product will need to be returned to our repair center. Contact us for instructions on returning your product. 

-How do I view my images on the SD card?

To view the images on the SD card, turn the unit off and remove the SD card. Insert the SD card into your PC and view images. You may have to purchase an SD card reader ($10-$15 retail). Note: If you have a digital camera or Palm/Pocket PC that accepts SD cards, you may be able to view the photos on those devices.

-I CAN NOT DEIETE THE IMAGES FROM THE SD CARD

If you can not delete your images off your SD card, please look for the small white button on the card that slides. It could be slid to the locked position, therefore not allowing you to delete the pictures. Slide to the unlocked position and try to delete the photo

-PIR Sensor LED Flashes/Doesn’t Flash

When the camera is in the “Setup” mode, a special LED on the front of the camera will flash when it senses motion. This is for setup purposes only and will help the user aim the camera.

During use, the LED will not flash when the camera takes an image. This is to help keep the camera hidden from game

-Trail Cam date/time Stamp not appearing on images

Make sure that the “Time Stamp” setting is set to “On” in the Menu.

-Trail Cam LCD Screen Issues

1. LCD screen powers on but no text is present. When moving the switch from “Off” to “Setup” or “On”, the user should make sure that the switch stops in a positive position to ensure the proper mode. When moving the switch from “On” to “Setup”, the user should first move the switch directly to “Off” before moving to “Setup”. 2. LCD screen shows a faint black line after turning from “Setup” to “On”. The LCD will turn off when you slide the switch to the “On” position. In some cases, this black line will appear and will fade in about 1 second. This is normal and the camera will function properly. 5. Screen will come on and power off Make sure that you have installed the SD card correctly.

-Trail Cam stops taking images or won’t take images

1. Please make sure that the SD card is not full. If the card is full, the camera will stop taking images.

2. Check batteries to make sure that they are new alkaline or lithium AA batteries. See note about short battery life.

3. Make sure that the camera power switch is in the “On” position and not in the “Off” or “Setup” modes.

4. Make sure that you are using a good quality SD card in your camera. AcornCamera recommends San Disk Brand SD Cards.

-Trail Camera won’t power up

1. Make sure that you have installed at least 4 batteries in the battery compartment all stacked together at the top of the compartment.
  
Acorncamera.com recommends 8 Energizer Lithium AA batteries in all Trophy Cams.
2. Make sure that the batteries are installed correctly. See manual.

3. When moving the switch from “Off” to “Setup” or “On”, the user should make sure that the switch stops in a positive position to ensure the proper mode.

4. When moving the switch from “On” to “Setup”, the user should first move the switch directly to “Off” before moving to “Setup”. 

-Trail Camera won’t retain settings

1. Make sure that you have saved the changes that you make during the menu setup of the camera.

2. If you don’t select and save these settings, the camera will revert back to the default settings.

-What should I do if my pictures are out of focus?

If your pictures are out of focus, please call customer service. The customer service representative will ask you to email them a sample picture. It's possible your unit may need to be sent to our repair center for a technician to review.

-Photos Do Not Capture Subject of Interest

Check the “Sensor Level” (PIR sensitivity) parameter setting. For warm environmental conditions, set the Sensor Level to “High” and for cold weather use, set the sensor for “Low”.
Try to set your camera up in an area where there is not a heat source in the camera’s line of sight.
in some cases, setting the camera near water will make the camera take images with no subject in them. Try aiming the camera over ground.
Try to avoid setting the camera up on small trees that are prone to being moved by strong winds.
Remove any limbs which are right in front of the camera lens.

-On some trail cams what is the Day Time Setting?

This setting allows you to tell the trail camera what your day light hours in your area are. This on some models determines when it will use the LED’s for a light source versus the flash and on other models this setting will determine when a filter is in place to allow proper night vision photos.

-Image/Video Dissatisfaction

1. Night images or video appear dark
   Check to see if battery power is full. Camera will stop flashing near end of battery life.
   Make sure that the camera is aimed at your intended target area within 45’ (14m) of the camera.
   Please note that in the multi shot mode, some images may appear darker than others due to the quick response and reshooting of the camera.

2. Daytime images or video appear dark
   Make sure that the camera is not aimed at the sun or other light sources during the day.

3. Night images or video appear bright
   Make sure that the camera is aimed at your intended target area within 45’ (14m) of the camera.
   In cases where the subject is closer than 10’ (3m) of the camera, some images may appear too bright.

4. Daytime images or video appear bright
   Make sure that the camera is not aimed at the sun or other light sources during the day.

5. Red/Green Images
   Under certain lighting conditions, the sensor can become confused resulting in poor color images.
   If this is seen on a consistent basis, then the sensor may need servicing. Please contact our customer service.

6. Short Video Clips—not recording to the length set
   Check to make sure that the SD card is not full.
   Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power.

 

  Other FAQ
  •   Why have I not received my order yet?

    Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

  •   How do I place a return/replacement request on huntingtrailcamera?

    If you want to return/replace a product on Snapdeal, please follow these steps:

    1. Create a return/replacement request online. You can replace the product bought on AcornCamera within 7-days of delivery.
    2. Login to your Trailcamstore Account and go to MY ORDERS section.
    3. Select the item you wish to replace and click on the Return/Replace link against the order.
    4. Choose return/replacement option and fill in the required details.
    5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.

     

  •   I paid cash on delivery, how would I get the refund?

    If you chose to pay Cash on Delivery, the refund will be credited either in the form of SD Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

    Bank Name
    Account Holder Name
    Bank Account Number
    Branch Address
    IFSC Code

     

  •   How long will it take me to receive the refund for my return?

    Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

  •   If I receive a physically damaged product, can I get it replaced?

    Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.