When you order from AcornCamera.com, you will receive a confirmation email. Once your order is shipped, you will be emailed with the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. AcornCamera.com offers different shipping methods for you:
|Shipping from Chinese Warehouse：|
|Shipping Type||Country||Shipping Time|
|Airmail and register airmail||United States,Canada||10-20 business days|
|Australia, New Zealand, Singapore||15-25 business days|
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium,
Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
|10-25 business days|
|Brazil and Mexico||20-35 business days|
|Russia||20-35 business days|
|Other countries||10-25 business days|
|Singapore & China (EMS)||All countries except those listed below||6-10 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping(DHL)||Worldwide||3-7 business days|
AcornCamera.com accept credit card, PayPal, T/T, Money order, Western Union, etc, as the payment methods.
1. Credit Card via paypal.
We accept Credit Card, Visa, MasterCard and more secure payments.
The most convenient payment method in the world.
3. Wired transfer
For order which is more than $2500, please contact us at firstname.lastname@example.org to submit a help ticket.
Note: Please email us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.
4. Western union
Please contact us at email@example.com to submit a help ticket.
Note: Please email us the following information after you have paid using Western Union
1) The 10 digit control number.
2) Sender's name.
3) The exact amount you send.
4) Sender's address.
5) Your shipping address.
2 Year Warranty
We offer two year warranty for all of our products.If the camera is faulty within two year (counted from the date of delivery), customers can send them back for free repair. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.
If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the products.
If accessories like solar panel or charger cables are faulty within one month (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.
If the camera arrived broken please contact us within 3 days from the day you received the package.
Because phones are a high value item, we may ask you to send back the defective camera before we send you a new one or arrange the refund. When you return the camera, it should come with all included accessories such as the cable, charger and battery. If an item is missing we will ask the customer to pay for them. We will be in charge of 50% return shipping fee only if it cost more than $15 and is also less than $40USD.
3 Days Dislike The Camera
If you dislike the camera for any reason such as the camera's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you. You need to offer photos or videos to show us the camera is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition the phone should be returned to us. You need to pay for the shipping fee back to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches.
Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China. In these cases we will deduct the taxes we need to pay from the refund you will receive.
Broken Within One Month
If the camera is faulty within one month (counted from the date of arrival), the warranty is to resend, refund or free repair depending on the phone's problem. If the problems are caused by the phone itself we will arrange to resend or refund depending on the customer's (your) prefrence. We will cover the cost of the postage fee you pay to return the camera to us. The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers expense. Once we receive it and confirm the camera problem we will arrange a replacement or refund you.
If the problem can be solved by other ways like upgrading the system we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.
Broken After One Month And Within Two Year
If the camera is faulty due to a manufacturing fault after one month (counted from the date of arrival) but before two year, you are eligible for free repair. Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective phone back to us for repair. When the defective camera has been repaired we will send it back to you with free shipping. But we will not cover the postage you paid to send the product back to us.Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.
1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.
2. Under all of the above situations any resend or refund will be made only after we get the returned items, confirm the phone is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.
3. The shipping fee for sending the phone back to us will be paid by customers and broken within one month situations.
4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.
5. We advise you to put a note in the returned package that includes the following details:
1) Your order number;
2) The returned phone's name;
3) Your return reasons.
This note will help expedite our processing time.
6. If customers have difficulties in sending phone back to such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.
|Image Sensor||5 Mega Pixel color CMOS|
|Video Resolution||640×480, 20fps; 320×240, 20fps|
|Picture Resolution||2560x1920, 5MP|
|MMS Status||VGA = 640x480; QVGA = 320x240; OFF Programmable|
|MMS Numbers||“0” = Unlimited; 0 ~ 99/Day|
|MMS Phone NO.||1 ~ 3 Phone Numbers|
|MMS Email||1 ~ 3 Email address|
|Lens||F=3.1, FOV=52degree, Auto IR-Cut-Remove(at night)|
|IR LED||65-foot flash range for 850nm; 30-foot flash range for 940nm|
|TFT Display Screen||48x35.69mm (2.36");480(RGB)*234DOT; 16.7M color|
|Memory||SD HC MAX 16GB|
|standard PIR sensor range||2pcs angle is 100°, Each infrared range is 10°|
|Play PIR sensor range||Angular Field of View:35°|
|Triggering Interval||0 second-60 minutes, programmable|
|Shooting Number||1-3, programmable|
|Video Length||1-60second, programmable|
|Battery||8×AA (4xAA build in Camera, 4xAA come with extra battery box)|
|stand-by time||3~6 months (4xAA~8XAA)|
|Operation Temperature||-22F to 158F|
|Interface||TV out (NTSC); USB; SD Card Slot; 6V DC External|
|Certificate||FCC & CE & ROHS|
|Accessories||TV AV IN cable , USB cable , Strap , Instruction Manual , Additional battery box(optional), External DC cable (optional), Solar battery Charger (option), Security Box (Option|
|Commication||Non SMS Remote Control|
|Detection Distance||20M Distance|
|Flash Type||White Flash Led|
|Shop By Categories|
|Shop By Categories||Ltl Acorn|
|Support Network||MMS/GPRS Network|
|Trigged Speed||0.8 Second|
|Video Resolution||HD 1080P|
|Wide Angle Degree|
|Wide Angle Degree||Normally View|