Shipping & Payment

Warranty

1.Does Ltlacorn.com check the products before shipping them to me?

Yes., of course.
We have a professional Quality Control team. They will check carefully for each item to avoid sending defective goods to our customers.

If a item is found defective in our QC test, it will be returned to the our  factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

2．Are Products Guaranteed / Is There A Warranty?

Yes, everything you buy from Ltlacorn.com has a guarantee of quality and will exactly match the description on the website.

Factories that supply Ltlacorn.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from ltlacorn.com just as much as any western retailer.

3. How long dose it take to have my orders shipped after the payment is made?

1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.

2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.

If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.

4. What should I do if my items arrived damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.

If this has happened, please follow these steps:

If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.

If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.

Next, contact ltlacorn.com immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.

Once the courier company confirms that the case is valid, they will compensate ltlcorn.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to tomtop.com in order for us to send out a new piece.

5. What should I do if my products went wrong after a period of use?

If you encounter quality issues within the warranty period, you can ask for us.Except for this case,The Merchant is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.

In this case, please kindly provide us with proof as below:

The photos of original tomtop.com package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)

We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.

Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and ltlacorn.com is responsible for the shipping costs of arranging reshipment by air mail.

FAQ

What trail camera should I buy?

This depends on what you are planning to film and what quality and features are needed. First, think about the subject you want film. This will determine what camera you should get. Once you know roughly what you are going to film you can then look at features. If you are unsure or going to film many things, look for a camera with several features. Things to consider:

• Quality and price
• Trigger speed
• Trigger distance and IR distance
• Extra features like a playback screen etc.

What is interpolated resolution?

All trail cameras consist of a light sensitive chip that records the footage (photo/video) at a certain resolution. Many of today’s cameras have actual resolution and enhanced or interpolated resolution. This means software processes the picture and doubles the resolution allowing the images or videos to be enlarged. To be honest most cameras have this feature as standard. Anything that is 5MP actual or 12MP interpolated is good. The higher the better.

What is an IR filter pass?

In natural daylight there is Infra-red. This is a higher part of the visual spectrum and is normally blocked out by our eyes. By blocking the natural IR light, colours during the day are a lot richer. As trail cameras can see Infra-red at night, the cameras need a way to block natural IR during the day. An IR filter pass is a filter that naturally moves across the lens to allow richer more colourful footage. When it comes to night-time the filter automatically moves away. Most trail cameras have this feature.

What is the Difference Between a Trail Camera and a Game Camera?

These two terms are completely interchangeable. Both phrases refer to a device that is meant to detect and capture movement. You can use these devices for tracking, hunting, observation, surveying and to keep an eye on things at home or at your business.

What Affects the Battery Life of My Trail Camera?

The battery life of your trail camera depends on numerous factors. The more activity there is in an area will result in a shorter battery lifespan because the camera is frequently taking pictures and recording videos. Nighttime detection uses more battery juice because of the LED activation. Videos pull more battery power than photos, as do using settings like time lapse mode and rapid fire mode.

Many trail camera manufacturers install battery-saver technology to preserve the life of your batteries when there is no movement detected for an extended amount of time. As a general rule, batteries should last between two and six months.

How Important is SD Card Size in Relation to Trail Cameras?

Trail cameras have different memory card allowances. Some can work with SD cards with 32-gigabyte capacity while others will only take 8-16GB chips.

The memory capacity of your SD card determines how many photos and videos your camera can save. The quality of the photos and videos also affects that number. For example, a 5-megapixel camera with a 32-gigabyte SD card can save over 15,000 photos while a higher-quality 12-megapixel camera (also using a 32GB memory card) can store approximately 8,000 photos.

There’s no real downside to larger SD card size, especially if you won’t be able to access your camera regularly. If you know you’ll be downloading photos from the camera often, then you might be able to save a few bucks on a game camera with a lower memory capacity. It’s also worth noting that some cameras have an “overwrite” feature that will save the newest photo and delete the oldest one when the memory card is full.

Do Trail Cameras Work the Same During the Day as They Do at Night?

Trail cameras work toward the same purpose 24/7 but the methods and results vary according to the lighting. The best trail cameras usually take color photo and video during the day, but the infrared or covert LEDs only allow for black/white at nighttime. The detection range might be 10-20 feet shorter at night, and video recordings could also be shorter.

The camera will probably use more power at night due to the LEDs, especially if targets in the area are nocturnal. Some models have a timer so you can arrange for the camera to go into sleep mode during certain times of the day or night.

What’s the Best Way to Mount my Trail Camera?

A lot of manufacturers include a mounting strap with the trail camera. You can use this strap to mount the camera on a tree. Mounting brackets suited for every purpose are available online and in hunting outfitters, or you can make your own.

It’s best to mount the camera as securely as possible so it won’t move and cause you to lose your view. You might want to mount the camera in a lock box designed for trail cameras to prevent theft or damage. Feel free to conceal your camera however you like, but make sure the lens and LEDs remain unobstructed.

What is the Difference between Standard, Wireless, and Cellular Game Cameras?

A standard trail camera does not have Internet or cellular capabilities, although some can detect GPS coordinates automatically. Pictures and videos must be retrieved manually.

A wireless game camera is able to connect to the Internet via Wi-Fi. It can send live updates, but the range is relatively short.

A cellular trail camera uses networks like Verizon and AT&T to relay photos and videos to your phone or email wherever there is cellular service. There is a monthly fee of $5-$20 payable to the cell provider for this service.

How Can I View Pictures/Videos in the Field?

If you have a digital camera that has a SD card reader, this might be a viable option. For convenience, however, many hunters buy trail camera viewers that plug right into the camera itself. You can then save the images onto the device and pop the newly-cleaned SD card back into the camera. To make things even easier on yourself, buy a trail camera with a built-in viewer.

What Should I Do If My Trail Camera isn’t Working or Providing Me with Pictures/Videos?

First, use a pocket battery tester to make sure the batteries are fully-charged. If fully-charged batteries don’t do the trick then plug the camera into an external power source, if possible. The next step would be to contact the manufacturer so they can help you troubleshoot the problem. Keep receipts and warranty cards in a safe place in case you need to return or exchange a damaged game camera, and always find out how the manufacturer and/or vendor handles returns, repairs, etc.

How easy is the trail camera to setup and use?

The trail camera is very easy to setup and use. the camera has a really neat menu system.

Does the camera come with an SD card?

The offer is cracking offer and does not include the card.

How does the camera work?

The camera is a digital camera, motion detection device and video recorded rolled into one.

What can the camera film?

The camera can film anything from small animals upwards. If it is smaller, you will have to place the camera closer to the subject. If it is larger, you can place the camera further away. The bigger the surface area on the sensor, the easier the camera will detect motion and record to the camera.

Where can you place the camera?

The camera can be placed anywhere. The camera comes with a strap and buckle and can easily be strapped to anything.

Does the camera flash and will this give the location of the camera away or scare the subject?

No, the camera has a sensor and if it is dark, the camera will turn on invisible infra-red lights. This does not flash and does not give anything away.

Can I see the pictures or video on the camera?

Yes, the camera has a small colour screen on the back and it is easy to see the live footage through the camera as well as the shots and video taken.

How easy is the camera to use?

It is very easy to use as it has a small colour screen and easy to use buttons and menu system. Like all gadgets, there is an element of learning however with a bit of experimentation you will get there.

Wholesale Inquiry